Shipping Delivery Times

Product and Service

Scope****

Service Times
(day x hour)

Targeted Delivery Time*

Minim?um

Maksimum

From branch to branch

Below 600 km

Monday- Friday // 09:00 – 18:00
Saturday // 09:00 – 17:00

1 Business Day

2 Business Day

Between           600 - 1200 km

2 Business Day

3 Business Day

Above 1200 km

3 Business Day

4  Business Day

From door to branch

Below 600 km

Monday - Friday// 09:00 – 18:00
Friday // 09:00 – 17:00

1 Business Day

3 Business Day

Between           600 - 1200 km

2 Business Day

4 Business Day

Above 1200 km

3 Business Day

5 Business Day

From branch to the door

Below 600 km

Monday - Friday // 09:00 – 18:00

1 Business Day

3 Business Day

Between           600 - 1200 km

2 Business Day

4 Business Day

Above 1200 km

3 Business Day

5 Business Day

From door to door

Below 600 km

Monday - Friday // 09:00 – 18:00

1 Business Day

4 Business Day

Between           600 - 1200 km

2 Business Day

5 Business Day

Above 1200 km

3 Business Day

6 Business Day

VIP 24 **

Current Lines

Monday-Friday  // 09:00 – 18:00

1 Business Day

VIP  Quarter **

Current Lines

Monday-Friday  // 09:00 – 18:00

Same Day

VIP Local **

Current Lines

Monday-Friday  // 09:00 – 18:00

Same Day

International ***

…..

Monday-Friday  // 09:00 – 18:00

….

* The defined delivery times are only valid in cases without no exceptional conditions and special durations. Excluding the VIP quarter day and VIP Local services, the day in which the delivery was made is not included in the calculation of the designated delivery period. The targeted delivery times are calculated based on the business days stated above.

** Please visit http://www.yurticikargo.com/urun-ve-hizmetler/yurtici-hizmetler/yk-yurtici-ekspres/Sayfalar/yurtici-ekspres-vip.aspx to see the provinces in which we provide services and the delivery acceptance hours of the units.

*** Please visit http://www.yurticikargo.com/urun-ve-hizmetler/yurtdisi-hizmetler/Sayfalar/default.aspx for detailed information about shipping abroad. For shipping to TRNC, please visit http://www.yurticikargo.com/urun-ve-hizmetler/yurtdisi-hizmetler/kibris/Sayfalar/default.aspx to get detailed information.

**** The calculation of distance (km) is made according to the operational setup of Yurtiçi Kargo Servisi A.Ş., rather than the distance between two provinces. This setup includes the total distance that the package travels between dispatch unit, transhipment centers and arrival unit.


1. DELIVERY TIMES AND SHIPMENT SAFETY

a)Shipment Delivery Times:


i. Department to Department Shipments:


  • For shipments between the distances of 0-600 km, the targeted delivery time to the delivery department is minimum 1 and maximum 2 business days.
  • For shipments between the distances of 600-1200 km, the targeted delivery time to the delivery department is minimum 2 and maximum 3 business days.
  • For shipments over the distance of 1200 km, the targeted delivery time to the delivery department is minimum 3 and maximum 4 business days.

ii. Door to Department Shipments:


  • For shipments between the distances of 0-600 km, the targeted delivery time to the delivery department is minimum 1 and maximum 3 business days.
  • For shipments between the distances of 600-1200 km, the targeted delivery time to the delivery department is minimum 2 and maximum 4 business days.
  • For shipments over the distance of 1200 km, the targeted delivery time to the delivery department is minimum 3 and maximum 5 business days.

iii. Department to Door Shipments:


  • For shipments between the distances of 0-600 km, the targeted delivery time to the client is minimum 1 and maximum 3 business days.
  • For shipments between the distances of 600-1200 km, the targeted delivery time to the client is minimum 2 and maximum 4 business days.
  • For shipments over the distance of 1200 km, the targeted delivery time to the client is minimum 3 and maximum 5 business days.

iv. Door to Door Shipments


  • For shipments between the distances of 0-600 km, the targeted delivery time to the client is minimum 1 and maximum 4 business days.
  • For shipments between the distances of 600-1200 km, the targeted delivery time to the client is minimum 2 and maximum 5 business days.
  • For shipments over the distance of 1200 km, the targeted delivery time to the client is minimum 3 and maximum 6 business days.

v. VIP Shipment Service



b. Shipment Safety


  • Your shipments will be transported with the assurance of “Yurtiçi Kargo Servisi A.Ş.” and will be delivered to their recipients safely. You can check the delivery status of your shipment by visiting http://www.yurticikargo.com/bilgi-servisleri/sayfalar/kargom-nerede.aspx

2. DELIVERY TERMS


a) Single-Piece Dispatches

This shall mean the dispatches where the way-bill is issued for a single piece.

  • Delivery to Floor: Single-piece dispatches with a 0-30 kg/desi weights shall be delivered to the floor.
  • Delivery at the Building's Door: Single-piece dispatches with a 31 Kg - 200 Kg weight or (on condition that its weight is below 200 kg), a 31 desi - 400 desi volume and a longest dimension of 250 cm, may be received at the building's door and shall be delivered to the building's door, but they shall not be delivered to the floor.
  • Delivery at the Dispatch Centre: Single-piece dispatches with a 201 Kg - 300 Kg weight, or (on condition that its weight is below 300 kg) a 401 desi - 700 desi volume and a longest dimension of 500 cm, may be received at the dispatch centres and shall be delivered at the dispatch centres.
  • Dispatches to be Rejected : Dispatches with a single-piece weight higher over 300 kg or volume over 700 desi and longest dimension over 500 cm, refrigerators, dishwashers, washing machines, drying machines, deep freezers and industrial type air conditioners are included in the group of dispatches to be rejected.

b) Multi-Piece Dispatches

This shall mean the dispatches where the way-bill is issued for multiple pieces.

  • Delivery to Floor: Multiple-piece dispatches shall be delivered to the floor provided that the individual pieces are below 30 kg/desi.
  • Delivery at the Building's Door: Multiple-piece dispatches where one of the pieces has a 31 Kg - 200 Kg weight or (on condition that its weight is below 200 kg), a 31 desi - 400 desi volume and a longest dimension of 250 cm, may be received at the building's door and shall be delivered at the building's door, but they shall not be delivered to the floor.
  • Delivery at the Dispatch Centre: Multiple-piece dispatches where one of the pieces has a 201 Kg - 300 Kg weight, or (on condition that its weight is below 300 kg) a 401 desi - 700 desi volume and a longest dimension of 500 cm, may be received at the dispatch centres and shall be delivered at the dispatch centres.
  • Dispatches to be Rejected : Dispatches where one of the pieces has a weight higher over 300 kg or a volume over 700 desi and a longest dimension over 500 cm, refrigerators, dishwashers, washing machines, drying machines, deep freezers and industrial type air conditioners are included in the group of dispatches to be rejected.

3. EXCEPTIONAL CASES


  • Acts-of-god, accidents, plane delays, cancellation of flights, road and weather conditions, vehicle breakdowns, miscellaneous reasons that prevent the driver from continuing the trip, excessive increase in load which prevent the department from delivering the cargos, decisions and acts of juridical and administrative offices, reasons that arise from the customer etc. are regarded exceptional.
  • In the presence of the conditions that do not arise from the fault of our company and the irresponsibility articles stated in the 6102 Turkish Code of Commerce and relevant legislation, our company will not be held responsible.
  • There is no service to the areas that are not within the delivery zones. The shipment will be delivered to the closest department to the address, which needs to be collected by the customer. (Please visit http://www.yurticikargo.com/bilgi-servisleri/sayfalar/teslimat-sureleri.aspx to see the no-service zones.)
  • The delivery times stated above are not valid for departments that only realize delivery on certain days of the week. Your shipment will be delivered in the first day after it is arrived in the delivery department/agency. (Please visit http://www.yurticikargo.com/bilgi-servisleri/sayfalar/teslimat-sureleri.aspx to see the areas which provide delivery services in certain days.)

4. COMPLAINTS AND APPLICATIONS:


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