We
were the first cargo company in Turkey when we
were established in 1982. We reached our branch
network all through the country, giving no break
to our investments since our establishment. In
addition to domestic activities, we’ ve
started to offer service in Northern Cyprus Turkish
Republic and world wide.
Today, we continue to render our services through
16 regional directorates, 725 branches, 30 hubs
and depots, over 2500 branded vehicles
and more than
10.000 employees.
As a result of high quality services we provide
for our customers, we were awarded with TS EN
ISO 9002 Quality System Certificate in 1999 and
TE EN ISO 9001: 2000 Quality System Certificate
in 2003. We were the first cargo company to receive
these Certificates in our country.
Our basic principle is using technology for
improving our work quality. We followed the improving
technologies since we were established. For example,
by using our Cargo Automation Systems, today
we have access to all information regarding cargo.
Therefore we inform our clients rapidly. We enable
the follow up of such information by our branch
staff via means of the network system in our
branches. We have built a new technological infrastructure
that will be activated soon and will be connecting
all the branches online. As a result, we will
provide much faster and flawless service.
We believe that the most efficient way to improve
service quality is to improve human resources
quality. Therefore, we provide trainings to our
employees in simulation environments at our countrywide
training centers. Accordingly, we ensure new
carreer opportunities .
Trainings we provide cover the services rendered
in all of our units such as the quality management
of Yurtici Kargo and customer satisfaction. By
our “Suggestion Development System”,
we encourage anyone, whatever his/her position
may be, to propose suggestions on any subject.
After our evaluations, we award the applicable
ideas. In order to provide same level high quality
and complete service to our customers, in all
of our points we make annual inspections and
evaluations according to the criterias we have
carefully determined priorly.
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