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Türkçe English
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    • GENERAL CARRIAGE RULES
    • HOW CAN I SEND MY PACKAGE?
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Complaint Handling Policy

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  • CAMPAINGS
  • PRODUCT AND SERVICES
    • DOMESTIC SERVICES
      • DOMESTIC STANDARD
        • LOCAL TRANSPORTATION
        • FROM DOOR
        • DELIVERY SERVICES
      • ADDITIONAL SERVICES
        • INFORMATIVE SMS SERVICES
        • DELIVERY NOTIFICATION SERVICE
    • INTERNATIONAL SERVICES
      • YK INTERNATIONAL EXPRESS
      • INTERNATIONAL E-COMMERCE
      • T.R.N.C. SERVICES
        • TR - T.R.N.C.
        • IN T.R.N.C.
        • T.R.N.C. - TURKEY AIR
    • PACKAGING PRODUCTS
      • STANDARD BOX
      • ROLL PACKAGE
      • YURTİÇİ AIR
    • EXCLUSIVE SOLUTIONS AND SERVICES
      • SECTORAL SERVICES
      • SATELLITE BRANCH
      • DELIVERY REPORTING
      • E-COMMERCE
      • SELF SERVICE
      • COLLECT ON DELIVERY SERVICE
    • INFORMATION CHANNELS
    • SHIPPING DELIVERY TIMES
    • DELIVERY TIMES
    • MOBILE BRANCHES
    • CALL CENTER
  • ONLINE SERVICES
    • PRICE CALCULATION
    • E-INVOICING
    • INTERNET BRANCH
    • MOBILE SERVICES
      • YURTİÇİ KARGO IPHONE APPLICATION
      • YURTİÇİ KARGO ANDROID APPLICATION
    • CLICK AND SEND
    • TRACKING
    • BRANCH LOCATOR
  • CAREER
    • OUR CORPORATE CULTURE
    • OUR DEPARTMENTS
    • OUR RECRUITMENT POLICY
    • PERSONAL DEVELOPMENT AND CAREER
    • SUGGESTION SYSTEM
    • OUR TRAINING POLICY
    • JOB OPENINGS
    • JOB APPLICATION FORM
  • PRESS
    • NEWS
    • ANNOUNCEMENT
    • PRESSROOM
  • ABOUT US
    • OUR HISTORY
    • OUR PHILOSOPY
    • INFORMATION SOCIETY SERVICES
    • ARIKANLI HOLDING
    • TRANSPORTATION GROUP
    • SOCIAL RESPONSIBILITY
    • LEGAL NOTICES AND ANNOUNCEMENTS
    • PRIVACY AND SECURITY
    • MANAGEMENT SYSTEMS POLICIES
      • Our Business Continuity Policy
      • ENVIRONMENTAL POLICY
      • OUR QUALITY POLICY
      • Complaint Handling Policy
      • Policy of Occupational Health and Safety
      • Our Information Security Policy
  • CONTACT US
    • COMMUNICATION
    • SUGGESTION AND COMPLAINT
    • CALL CENTER
    • FOLLOW US
    • HEADQUARTER
    • REGIONAL DIRECTORATES
    • ELIMINATE BARRIERS IN COMMUNICATION
  • SHIPPING GUIDES
    • GENERAL CARRIAGE RULES
    • HOW CAN I SEND MY PACKAGE?
    • SHIPPING DELIVERY TIMES
    • HOW IS THE SHIPPING COST CALCULATED?
    • WHICH ITEMS CAN I SEND?
    • COMPENSATION PROCEDURE
    • F.A.Q.
    • CARGO TERMS
    • PACKAGING
  • F.A.Q
  • HOME
  • ABOUT US
  • MANAGEMENT SYSTEMS POLICIES
  • COMPLAİNT HANDLİNG POLİCY

As the first established cargo company of Turkey, our aim is to provide service above expectations for our customers. We handle demands carefully to guarantee customer satisfaction. For this reason;

We handle all customer demands coming from all channels of communication in accordance with legal regulations and company rules.

We care about confidentiality of personal information, evaluate all demands fairly and objectively and give full and clear information to our customers about the work in progress.

We help our customers feel that we care about them, handle their demands with care and provide solution-oriented approach to problems.

We make necessary adjustments and improvements in our work process by considering customer feedback as a valuable opportunity for improvement.

Yurtiçi Kargo Servisi A.Ş.

Mobile YurtiçiKargo

Everything about Yurtiçi Kargo is on the App Store and Google Play!

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arikanli-holding Yurtici Kargo is an Arıkanlı Holding.
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