Requested Person Information
CALLING COURIER CUSTOMER CLARIFICATION TEXT
As Yurtiçi Kargo Servisi A.Ş. (briefly “YURTİÇİ KARGO”) we care about the security of your personal data that we process as a data controller defined in the Law on Protection of Personal Data No.6698. Therefore, we would like to inform you about the processing of your personal data.
PURPOSE AND LEGAL REASON OF PROCESSING YOUR PERSONAL DATA
Your personal data are processed in accordance with the Personal Data Protection Law No.6698 and secondary regulations for the following purposes and legal reasons.
When you use the "Call a Courier" function from the online transactions menu on our website, your personal data such as “Name and Surname, TR Identity Number, GSM Number” and your personal data falling under “Identity Information, Contact Information, Customer Transaction Information, Visual and Audio Records, Risk Management Information and Financial Information” categories if you procure cargo service can be processed for the following reasons;
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For the purposes of receiving your cargo service request through the website, providing cargo service to you, performing and proving the services, creating customer records, receiving payments, making compensation payments or refunds and keeping records of these payments, tracking shipments, making shipment inquiries, communicating with the customers when it is necessary, performing collateral transactions and determining payment risks, carrying out collection transactions, ensuring account reconciliations in accordance with the legal reason in Article 5/2-c of Law No. 6698, “It is necessary to process personal data belonging to the parties of the contract, provided that it is directly related to the establishment or execution of a contract”,
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In order to ensure that customers benefit from campaigns, to prepare campaigns, to provide better services related to shipments, to carry out analysis and reporting studies in order to inform customers about cargo operations in accordance with the legal reason in Article 5/2-f of Law No. 6698 “data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned”,
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There are regulations regarding the processing of the personal data of the sender, receiver, cargo delivery and recipients in The Road Transport Law No. 4925, the Road Transport Regulation, the Postal Services Law No. 6475, and the Procedure for Security Measures on Postal Deliveries approved by the Information Technologies and Communication Board's decision dated 27/12/2016 and numbered 2016 / DK-YED / 517. In accordance with the specified legislation;
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Minimum information required to be recorded at the acceptance of the shipment;
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If the sender is a real person; name-surname, TR ID number, full address, phone number, if the shipment is brought by a different person, in addition to these, the name-surname, TR identity number, open address, telephone number of the person who delivered the shipment,
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If the sender is a legal person, the full title, VKN or MERSİS number, full address, telephone number, as well as the name-surname, TR ID number, full address, telephone number of the person authorized to send the legal person's shipment,
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Recipient's name-surname/title and full address information
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Type of shipment (may not be received for shipments with invoice or delivery note within the scope of the contract)
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b) Minimum information that must be recorded at the delivery stage of the shipment;
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During the delivery of the shipments to the recipient (real or legal person) by the service providers, the name and surname of the recipient and their TR identity number are taken and recorded.
(In the above transactions, for foreign nationals; passport number, number of equivalent document with international validity or document number which is given by Turkish authorities to determine the identity is taken and recorded.)
With the purpose of recording the legally obligatory information within the scope of Tax Procedure Law No. 213, Turkish Commercial Code No. 6762, Road Transport Law No. 4925, Road Transport Regulation, Postal Services Law No. 6475 and Regarding the Procedures and Principles Regarding Security Measures Regarding Mail Deliveries approved by the decision of the Information Technologies and Communication Board, dated 27/12/2016 and numbered 2016/DK-YED/517, and other related legal regulations, Creating and submitting invoices that need to be issued to you, keeping tax records, arranging documents proving the service delivery, making regular notifications within the scope of legal obligation to relevant institutions, responding to requests from official institutions and keeping other legal records, fulfilling retention obligations, operating a complaint resolution mechanism, to make suspicious transaction notifications; in accordance with the legal reasons in Article 5/2-a “clearly stipulated in the laws” and 5/2-ç “Obligatory for the data controller to fulfil its legal obligation”,
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For Yurtiçi Kargo to carry out the necessary legal transactions and legal processes in case of loss or damage in shipments, legal rights should be exercised due to the determination of this damage, the execution of compensation procedures, application to insurance companies, preparation and storage of documents / records as a means of proof in possible disputes, non-payment in return for services or claims arising from the contract of carriage in accordance with the legal reasons in Article 5/2-e of Law No.6698 “mandatory data processing for the establishment, exercise or protection of a right”.
TRANSFER OF PERSONAL DATA
YURTİÇİ KARGO may share your personal data with the parties and related parties of the cargo / mail shipment, with business partners such as supplier banks, supplier audit companies, supplier insurance companies and experts, agencies and transfer centre operators, sub-carriers, legal, financial and tax consultants , its auditors, legal offices,, Arıkanlı Holding A.Ş. and its group companies, Revenue Administration, Police Organization, Information Technologies and Communication Authority and other legally authorized public institutions and organizations, courts if requested or required, Consumer Arbitration Committees , Notaries, judicial authorities, the Ministry of Transport and Infrastructure and other legally authorized public institutions and organizations and / or third party business partners who need to be shared in order to perform the work, in accordance with Articles 8 and 9 of the Law.
COLLECTION METHODS OF PERSONAL DATA
YURTİÇİ KARGO obtains your personal data from you in case you send a cargo, the person or institutions that send the cargo on your behalf, through our mobile application or on our website if you enter your information on the website. In addition, your personal data are also collected in cases where you communicate with YURTİÇİ KARGO via other methods.
YOUR RIGHTS REGARDING YOUR PERSONAL DATA
If you, as a data owner, apply to YURTİÇİ KARGO and submit your requests regarding your rights in Article 11 of the Law numbered 6698 to the Data Controller in accordance with the application procedures stipulated in the Communiqué on Application Procedures and Principles, YURTİÇİ KARGO will complete your request free of charge as soon as possible and at the latest 30 (thirty) according to the nature of your request. However, if the transaction requires an additional cost, YURTİÇİ KARGO may request the fee in the tariff determined by the Personal Data Protection Board.
For detailed information, you can review our Personal Data Protection Policy at “https://www.yurticikargo.com”.
Address
You can choose a registered address that you want to call a courier or you can add a new address.
Please enter at least one of phone or mobile number with the field code such as 0212XXXXXX, 05XXXXXXXX. You can benefit from when you fill in the form of Click & Send on weekdays until 11.00 and Saturdays until 10.30 . After related hours and the demands which are entered on Sundays will be processed the next working day.
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