Product and Services |
Extent**** |
Delivery Service Days (day x hour) |
Intended Delivery Time* |
Minimum |
Maximum |
Between Yurtiçi Kargo Offices |
Less than 600 km |
Monday - Friday // 09:00 – 18:00 Saturday // 09:00 – 17:00 |
1 Business Day |
2 Business Days |
600 - 1200 km |
2 Business Days |
3 Business Days |
More than 1200 km |
3 Business Days |
4 Business Days |
From sender's address to Yurtiçi Kargo Office |
Less than 600 km |
Monday - Friday // 09:00 - 18:00 Saturday // 09:00 - 17:00 |
1 Business Day |
3 Business Days |
600 - 1200 km |
2 Business Days |
4 Business Days |
More than 1200 km |
3 Business Days |
5 Business Days |
From a Yurtiçi Kargo Office to recipient's address |
Less than 600 km |
Monday - Friday // 09:00 - 18:00 |
1 Business Day |
3 Business Days |
600 - 1200 km |
2 Business Days |
4 Business Days |
More than 1200 km |
3 Business Days |
5 Business Days |
Door to door service |
Less than 600 km |
Monday - Friday // 09:00 - 18:00 |
1 Business Day |
4 Business Days |
600 - 1200 km |
2 Business Days |
5 Business Days |
More than 1200 km |
3 Business Days |
6 Business Days |
*** Click to more information about international shipment. For more information about TRNC (Turkish Republic of Northern Cyprus), you can visit T.R.N.C. Services section of our website.
**** The calculation of km is not made according to the distance between cities but to the total distance (in km) between unit of origin -transshipment center -destination unit calculated by taking into account Yurtiçi Kargo Servisi A.Ş. operational maneuver design.
1. DELIVERY TIMES AND MAIL SAFETY
a) Mail Delivery Times:
i. Between Yurtiçi Kargo Offices:
- The mails to be carried for a distance of 0-600 km are intended to be transported to the delivery office in minimum of 1, maximum of 2 days.
- The mails to be carried for a distance of 600-1200 km are intended to be transported to the delivery office in minimum of 2, maximum of 3 days.
- The mails to be carried for a distance of more than 1200 km are intended to be transported to the delivery office in minimum of 3, maximum of 4 days.
ii. From Sender’s Address to a Yurtiçi Kargo Office:
- The mails to be carried for a distance of 0-600 km are intended to be transported to the delivery office in minimum of 1, maximum of 3 days.
- The mails to be carried for a distance of 600-1200 km are intended to be transported to the delivery office in minimum of 2, maximum of 4 days.
- The mails to be carried for a distance of more than 1200 km are intended to be transported to the delivery office in minimum of 3, maximum of 5 days.
iii. From a Yurtiçi Kargo Office to Recipient’s Address:
- The mails to be carried for a distance of 0-600 km are intended to be transported to the address of the recipient in minimum of 1, maximum of 3 days.
- The mails to be carried for a distance of 600-1200 km are intended to be transported to the address of the recipient in minimum of 2, maximum of 4 days.
- The mails to be carried for a distance of more than 1200 km are intended to be transported to the address of the recipient in minimum of 3, maximum of 5 days.
iv. Door to Door Deliveries:
- The mails to be carried for a distance of 0-600 km are intended to be transported to the address of the recipient in minimum of 1, maximum of 4 days.
- The mails to be carried for a distance of 600-1200 km are intended to be transported to the address of the recipient in minimum of 2, maximum of 5 days.
- The mails to be carried for a distance of more than 1200 km are intended to be transported to the address of the recipient in minimum of 3, maximum of 6 days.
b. Mail Safety
- The mail you have handed in to our service units are transported and delivered safely with the warranty of "Yurtiçi Kargo Servisi A.Ş." You can track the process and delivery status of your mail from Tracking section of our website.
2. FORMS OF SHIPMENT:
a) One-Piece Shipment
The term refers to a transportation document arranged for a one-piece shipment.
- Delivery to the Floor: Single-piece shipments, which have a weight between 0-30 kg/deci that is the base of the fee, are delivered to the floor.
- Delivery at the Door of the Building: The shipments, which have a weight of 31 Kg – 100 Kg in single piece or have a volume of 31 deci– 200 deci (provided to have a weight less than 100 kg) and the longest side is up to 250 cm, may be accepted with delivery from the door of the building and shall be delivered at the door of the building; they shall not be delivered to the floor.
- Delivery from the Branch: The shipments, which have a weight of 101 Kg – 200 Kg in single piece or have a volume of 201 deci– 500 deci (provided to have a weight less than 200 kg) and the longest side is up to 250 cm, may be accepted with delivery to the branch and shall be delivered from the branch. In case of the shipments that contain curtains, the shipments, of which the longest side is up to 300 cm, shall be accepted with delivery to the branch.
- Shipments That Shall not be Accepted: The shipments, which have a weight more than 201 kg or a volume more than 501 desi and the longest side is more than 250 cm in single piece, and the refrigerators, washing machines, dish washers, tumble driers, monitors and televisions over 32 inches, tires of the vehicles above the values of 15 kg and 20 inch (diameter of rim), deep-freezes, and the exterior units of commercial air conditioners and domestic air conditioners are classified as the shipments that shall not be accepted.
b) Multi-piece Shipment
The term refers to a transportation document arranged for multi-piece shipment.
- Delivery to the Floor: Shipments having multi-pieces are delivered to the floor, provided all pieces are less than 30 kg/deci.
- Delivery at the Door of the Building: The shipments having multi-pieces, of which the weight of any part is between 31 Kg – 100 Kg or the volume is 31 deci– 200 deci (provided to have a weight less than 100 kg) and the longest side is up to 250 cm, may be accepted with delivery from the door of the building and shall be delivered at the door of the building; they shall not be delivered to the floor.
- Delivery from the Branch: The shipments having multi-pieces, of which the weight of any part is between 101 Kg – 200 Kg or the volume is 201 deci– 500 deci (provided to have a weight less than 200 kg) and the longest side is up to 250 cm, may be accepted with delivery to the branch and shall be delivered from the branch. In case of the shipments that contain curtains, the shipments, of which the longest side is up to 300 cm, shall be accepted with delivery to the branch.
- Shipments That Shall not be Accepted: The shipments, which have a weight more than 201 kg or a volume more than 501 desi and the longest side is more than 250 cm in any piece, and the refrigerators, washing machines, dish washers, tumble driers, monitors and televisions over 32 inches, each tire of the vehicles above the values of 15 kg and 20 inch (diameter of rim), deep-freezes, and the exterior units of commercial air conditioners and domestic air conditioners are classified as the shipments that shall not be accepted.
3. EXCEPTIONS
- Cogent reasons such as vis major, traffic accidents, flight delays, flight cancellations, road and weather conditions, vehicle malfunctions, miscellaneous reasons that could prevent the driver, a periodical increase in delivery demands that is above capacity, decision and operations of judicial/administrative authorities, reasons caused by customers etc. are considered as exception.
- Our company is not responsible for conditions that do not result directly from flaw of the company and the existence of irresponsibility caused as stated in Turkish Commercial Code numbered 6102.
- Delivery service is not applied to regions beyond delivery area. The mails are transported to the nearest Yurtiçi Kargo office and they should be picked up from the office. (You can get more information about "Regions Beyond Delivery Area" in the section of the Delivery Times.)
- The aforementioned delivery times are not applicable for the regions, where the delivery is made only for the specific days of the week. Your mail is delivered on the first delivery day following its arrival to Yurtiçi Kargo branches/business agencies. (You can get more information related to the regions, where the delivery is made only for the specific days of the week on the page of Delivery Times of our website)
4. COMPLAINTS AND APPEALS:
- You can get more information about compensation procedures that are applied to our customers in the case of unfulfilled service (damages, lost items, late deliveries) on the section of Compensation Procedure of our website; and file a complaint about our services via call center number: 444 99 99 or Suggestion and Complaint section of our website.
- Our service conditions might be changed if necessary. The changes made will be published on our website and be in effect from the date of its announcement.
Note: Yurtiçi Kargo reserves the right to change our units’ private information (e.g. the status of mails to be picked-up from an address-delivery to the address, kg/ds information etc.)