The Initiatives of Turkish Cargo Sector taken by Yurtiçi Kargo
Taking the slogan "As Promised" as the reference point, Yurtiçi Kargo was founded in 1982 with the leadership of Dr. İbrahim Arıkanlı under the roof of Arıkanlı Holding as the first Turkish cargo brand in Turkey.
With 18 Regional Directorates, 33 transshipment centers, more than 1200 branches, more than 20.000 employees, and a and its fleet over 6000 vehicles, Yurtiçi Kargo provides service in 81 cities of Turkey and in Turkish Republic of Northern Cyprus and since 2003 the company has been carrying out international shipments to more than 220 points in the world with its solution-partner Geopost, one of the leading cargo companies in Europe.
Yurtiçi Kargo has been a pioneer with its leading position in cargo sector, quality human resources, customer-oriented service and analytical management philosophy, and guides many companies in the sector thanks to its success in mobility and innovation.
Executing the company mission of providing impeccable service with quality standards applied in the business, “good service on the first try” motto of Yurtiçi Kargo reflects its understanding of quality.
Yurtiçi Kargo continues to pave the way to both local and international express cargo shipment sector by providing service on international quality levels with Yurtiçi Lojistik and other companies in the Transportation Category of Arıkanlı Holding.
Yurtiçi Kargo Milestones
- 1982: We were established as Turkey's first and only cargo company. - In 1982, we set out to become the pioneer delivery company of Turkey.
- 1982: We took the road with 3 branches and 40 employees for being first cargo company of Turkey.
- 1992: We switched to the agency system.
- 1993: We brought cargo business together with information technology. - We started using computers in the field.
- 1994: We installed the first conveyor system.
- 1995: We achieved TS 11595 Service Qualification Certificate.
- 1996: We crossed the borders and started international transportation.
- 1997: We became a member of FIATA.
- 1999: We proved our quality and received the TS ISO 9002 certificate for the first time in the industry.
- 2000: We started using hand terminal.
- 2001: We launched our website and added digital framework to shipping.
- 2001: We started the online cargo tracking service.
- 2003: We handled corporate identity studies and started VIP service.
- 2003: We achieved the TS EN ISO 9001: 2000 certificate.
- 2004: We started to use ERP and Performance Management System and the KPI.
- 2005: We received SuperBrand award as first in the sector! We achieved this award again in 2007, 2010, 2012 and 2014.
- 2005: We established the award-winning Cargo Operation System (KOPS). We've connected all our units to form Turkey's first and largest online network of private enterprise.
- 2006: We offered Packaging and Cash-at-Sight Shipping services.
- 2007: We started the "Mobile Cargo" era and informed our customers via SMS.
- 2007: We initiated Air-tight Package service.
- 2007: We have achieved “Top Customer Satisfaction Award” that is assigned according to customer satisfaction in Turkey by Quality Foundation of Turkey. This achievement was regained during years of 2008,2009 and 2011
- 2008: We allow our customers to choose the delivery date for the first time in Turkey. We initiated our "Day Choice for Delivery" service.
- 2009: We have offered our online cargo management service 'Self Service' to our customers..
- 2010: We started the Padded Packaging service.
- 2010: We received the TS EN ISO 9001: 2008 certificate.
- 2011: We offered all cargo services online via Internet or platforms for iPad and iPhone.
- 2011: We brought together our mobile branches, which are also Yurtiçi Kargo branches, with our customers.
- 2011: We achived the TSE ISO 10002 Customer Satisfaction Management System certificate.
- 2011: According to " Customer Satisfaction Index of Turkey (CSIT) desgined by Turkey Quality Association (KALDER), among the ranking of national brands in the cargo industry, in which customers are satisfied, we have achieved first place for the fourth time
- 2012: We initiated our Yurtiçi Kargo service on Android platform.
- 2014: We were ranked as the only cargo company among the companies ranked “Top 100 Most Valuable Brands in Turkey” by Brand Finance.
- 2014: We have received the Postal Service Provider Authorization Document.
- 2014: We offered our’ air duct packaging ' product to our customers.
- 2015: We offered 'direct payment system and tracking service' to our customers.
- 2015: For the first time in the market, we started using ‘automatic address parser’.
- 2016: With our mobile applications for couriers, we have initiated the period of on-site shipment arrangement and mobile invoice arrangement at the time of delivery.
- 2017: In the ‘Data Analytics category ' at the Social media Awards Turkey, we were selected as the brand that performs content management in the cargo sector in the most successful way. We were awarded the same award in 2018.
- 2017: We were entitled to receive the R & D center certificate.
- 2017: We became the first Turkish cargo company to receive ISO/IEC 27001 Information Security Management System certificate.
- 2017: We started to use barcode reading features of industrial mobile devices in mobile phones.
- 2018: We brought together our award-winning application called ‘YK Game’, which aims to encourage the use of smartphones by domestic cargo couriers.
- 2018: Thanks to the card reader device and authentication system that can read chip IDs that we have just developed, we have stopped deliveries with fake IDs.
- 2019: With the IDG license, we have received CIO Awards, which are held in more than 40 countries and are considered among the most prestigious awards for technology leaders. We were also awarded this award in 2018.
- 2020: At Tech Brands Turkey, we have become the brand that uses technology the best in the cargo sector.
- 2020: Within the scope of A.C.E Awards 2019 excellent customer satisfaction Achievement Awards, we became the leading company that creates the best customer experience in the cargo industry.
- 2020: We were the first cargo company to receive TS EN ISO 22301, TS EN ISO 27001 and TS EN ISO 20000 certificates which guarantees information security and business continuity
- 2020: According to the opinion survey of Yildiz Technical University and Prestige Academy, we have become the most reputable cargo company in Turkey.
- 2020: Yıldız Teknik Üniversitesi ve Türkiye İtibar Akademisi'nin hazırladığı According to the economy benefit Index, issued by Yildiz Technical University and Prestige Academy, we became the only cargo company among the 30 companies that contribute the most to the Turkish economy.
- 2020: We implemented the YK Plus project, which changed the dynamics of the cargo sector.
- 2020: With YK Plus Courrier, we have developed a model in which anyone who is a broker throughout Turkey can be the boss of their own business.
- 2020: We have initiated a system where cargoes will be delivered 24 hours a day, 7 days a week with Smart Cargo cabinets.
- 2020: We have ended the cargo waiting period at home. Domestic cargo customers can receive their cargo from YK Plus delivery points all over Turkey.
- 2020: We have initiated the contactless delivery period in E-commerce sector.
- 2020: We started our activities with 3 branches and 40 staff, today we have reached more than a thousand branches and more than 18 thousand employees.
- We've always aimed for success on this path that we went on together.
- Taking a leading role in the transport sector, we set standards and managed to become the brand of ‘firsts ‘and 'mosts'.
- 2021: As in 2018 and 2019, also this year we received the award of IDC CIO Awards, which is among the most prestigious global awards for technology leaders.
- 2021: We are elected as the most prestigious Cargo brand of Turkey by Prestige Academy with the consultancy of Yıldız Technic University and Bursa Technic University.
- 2021: As in 2017 and 2018, also this year we are elected as the brand, which realizes the content management in Cargo sector in the most successful manner, in “Data Analytics Category” at Social Media Awards Turkey.
- 2021: In the research conducted by Areda and MediaCat in 71 provinces, the answer of the question “If you would work only with a single Cargo company, which one would it be?” was Yurtiçi Kargo.
- 2021: We were the cargo brand, which is trusted most by the users and which comes first into mind, in the research of My Brand, in which trust, appreciation and loyalty of the brands are measured.
- 2021: In Tech Brands Turkey, as in 2020, also this year we were the brand that uses the technology best in Cargo sector.
- 2021: We were elected as the company that determined the standards of the sector in the research conducted by Sia Insigth, which is a public opinion research company.
- 2021: We were among the 10 brands trusted by the youth moth in the research conducted by Prestige Academy with the consultancy of Yıldız Technic University and Bursa Technic University.
- 2021: We were elected as the most successful brand in the research “Turkey’s Digital Brands” conducted by Sia Insigth on behalf of Marketing Turkey.
- 2021: We were elected as one of 30 companies, which provide benefit into the Turkish economy, by Prestige Academy with the consultancy of Yıldız Technic University and Bursa Technic University. We were the sole Cargo firm in the list.
- 2021: We were the company, which provides the best customer experience in Cargo sector, for the second time, at A.C.E. Awards, Perfect Customer Satisfaction Achievement Awards.
- 2021: We were elected as the company, which offers the best customer experience of the sector, in the research conducted by Turkcell Global Bilgi and Fast Company with 12 thousand users.
- 2021: We were elected as the most prestigious business partner at B2B Excellence Awards carried out by Marketing Turkey.
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